3 min read
Questions to ask when choosing a provider
Practical questions that help families compare providers with confidence.
About the service
Which supports do you deliver? Which areas do you cover? How quickly can supports begin? What happens if a support worker is unavailable?
About communication
Who will be my main contact? How do I request a change? How are concerns and complaints handled, and how quickly?
About choice and control
How are supports matched to my goals? How often is the arrangement reviewed? Can I change days, times or workers if my circumstances change?
This guide is general information only and does not replace advice about your individual NDIS plan.
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